Himanshu Ratnoo Promoted to CEO of CARS24’s Used Cars India Division

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CARS24, a leading e-commerce platform for pre-owned vehicles, has announced the promotion of Himanshu Ratnoo as the Chief Executive Officer (CEO) of its Used Cars India division. The move, confirmed by CARS24 founder and CEO Vikram Chopra in an internal email, highlights Himanshu Ratnoo’s instrumental role in the company’s growth. Ratnoo will spearhead the company’s consumer-to-business (C2B) and retail operations, focusing on scaling growth, fostering innovation, and introducing transformative initiatives like franchise models and luxury car transactions. This leadership change aligns with CARS24’s vision to strengthen its market position and streamline customer experience in India’s used car segment.

About CARS24: Business Model, Revenue, and Background

Founded in 2015, CARS24 is a revolutionary platform that simplifies buying, selling, and managing pre-owned vehicles. It operates as an autotech solution that bridges the gap between buyers and sellers through a seamless digital interface.

1. Working Model:

• Consumer-to-Business (C2B): CARS24 allows individuals to sell their cars directly to businesses.
• Business-to-Consumer (B2C): Through its retail operations, the company facilitates the purchase of used cars.
• Integrated Services: The platform also offers vehicle loans, insurance, driver-on-demand, FASTag management, challan payments, and scrapping services, making it a comprehensive solution for vehicle ownership.

2. Revenue Model:

CARS24 generates revenue through commissions from car transactions, franchise partnerships, lead monetization strategies, and financial services. The company’s NBFC arm, CARS24 Financial Services, provides vehicle financing options.

3. Funding and Investors:

• In December 2021, CARS24 raised $450 million, valuing the company at $3.3 billion.
• Major investors include Alpha Wave, SoftBank, Tencent, and DST Global.
• Despite no external funding since 2021, the company reported significant growth, registering Rs 6,917 crore in revenue in FY24, a 25% increase from the previous year.

4. Founders:

CARS24 was founded by Vikram Chopra, an alumnus of the Wharton School, Mehul Agrawal, and Gajendra Jangid. The founders’ vision was to disrupt the fragmented used car market with a tech-driven solution.

CARS24 Elevates Himanshu Ratnoo as CEO of Used Cars India

This leadership development marks a significant milestone for CARS24’s Indian operations. Himanshu Ratnoo, who joined CARS24 in 2020 as Vice President, has been pivotal in transforming the company’s wholesale business and retail strategies. His promotion to CEO of Used Cars India signifies his expertise and alignment with the company’s goals.

Ratnoo’s New Responsibilities:

• Overseeing C2B and retail operations.
• Expanding franchise models.
• Driving lead monetization strategies.
• Enhancing luxury car transaction frameworks.

Strategic Initiatives Under Ratnoo’s Leadership:

1. Franchise Model Development: This initiative has expanded the company’s reach in tier-2 and tier-3 cities.
2. Lead Monetization Strategies: Transforming how customer leads are used to optimize revenue.
3. Luxury Car Transactions: Introducing an innovative approach to cater to the growing demand for pre-owned luxury vehicles.

CARS24’s Market Presence and Growth

Services Offered:

CARS24’s platform integrates multiple services, creating a one-stop solution for customers:

• Instant car evaluation.
• Digital vehicle auctions.
• End-to-end ownership solutions, including loans and insurance.

Financial Performance:

• Revenue: Rs 6,917 crore in FY24 (25% YoY growth).
• Adjusted EBITDA: Rs 318.8 crore.
• Net Loss: Rs 498.4 crore.

Technology and Innovation:

CARS24 leverages AI-driven pricing engines and thorough quality checks to ensure transparency and customer satisfaction. This innovation has strengthened its position in India and extended its services to Australia and the UAE.

Background Story: The Vision Behind CARS24

CARS24 was conceived to simplify the complex and unorganized used car market in India. The founders identified a gap in the market for a tech-enabled solution that could provide instant car evaluations, ensure fair pricing, and streamline the entire car-selling process. Over the years, the company has transformed the Indian car market landscape, offering unparalleled convenience and transparency.

Learning for Startups and Entrepreneurs

1. Leadership Matters: Recognizing and promoting talent within the organization can drive innovation and growth.
2. Customer-Centric Innovations: Services like luxury car transactions and franchise models address specific market demands.
3. Tech-Driven Solutions: AI integration in pricing and quality checks has enhanced operational efficiency.
4. Scaling Operations: Expanding into tier-2 and tier-3 cities can unlock new customer bases.
5. Financial Resilience: Sustained growth amidst financial challenges showcases strong strategic planning.

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